The one transport app
to rule them all
Currently available to students and staff at
The University of Queensland
(stay tuned for our expansion plans, coming soon...)

Bus

Train

Tram

Ferry

E-Scooter

E-Bike

Taxi

Car-sharing

What's included

  • Access to a multi-modal journey planner with real-time information and updates

  • Purchase unlimited public transport, e-scooter and e-bike passes^

  • Available on iOS and Android

  • One-time fee for 7 to 90 days access* with no lock-in contracts

  • No go card required***

^A fair use policy applies to overall monthly spend. Unlimited e-scooter and e-bike trips up to 90 minutes per day, after which surcharges apply. As a research project with limited funds we do not offer change of mind refunds.

 *The pass expires at midnight, 7 to 90 days after purchase (depending on bundle purchased). Day 1 occurs on the day of purchase. Please ensure all your transport accounts use the same UQ email address before purchase.

***We recommend you still carry your go card as a backup option for emergency situations.


Our Mobility Partners

Our Bundle Pricing

Student Passes

Student Starter 7

$17
  • 7-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Pay-as-you-go for Neuron, Beam, 13cabs, GoGet

Student Starter 30

$63
  • 30-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Pay-as-you-go for Neuron, Beam, 13cabs, GoGet

Student Starter 90 (Not Currently Available)

  • 90-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Pay-as-you-go for Neuron, Beam, 13cabs, GoGet

Student PT+N 7

$37
  • 7-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Unlimited Neuron e-scooter & e-bike trips in the Brisbane rideable zone for up to 90 minutes every day
  • Pay-as-you-go for Beam, 13cabs, GoGet

Student PT+N 30

$103
  • 30-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Unlimited Neuron e-scooter & e-bike trips in the Brisbane rideable zone for up to 90 minutes every day
  • Pay-as-you-go for Beam, 13cabs, GoGet

Student PT+B 30

$103
  • 30-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Unlimited Beam e-scooter & e-bike trips in the Brisbane rideable zone for up to 120 minutes every day
  • Pay-as-you-go for Neuron, 13cabs, GoGet

Student PT+N+B 30

$129
  • 30-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Unlimited Neuron e-scooter & e-bike trips in the Brisbane rideable zone for up to 90 minutes per day
  • Unlimited Beam e-scooter & e-bike trips in the Brisbane rideable zone for up to 120 minutes per day
  • Pay-as-you-go for 13cabs, GoGet

Staff Passes

Staff Starter 7

$33
  • 7-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Pay-as-you-go for Neuron, Beam, 13cabs, GoGet

Staff Starter 30

$125
  • 30-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Pay-as-you-go for Neuron, Beam, 13cabs, GoGet

Staff Starter 90 (Not Currently Available)

  • 90-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Pay-as-you-go for Neuron, Beam, 13cabs, GoGet

Staff PT+N 7

$53
  • 7-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Unlimited Neuron e-scooter & e-bike trips in the Brisbane rideable zone for up to 90 minutes every day
  • Pay-as-you-go for Beam, 13cabs, GoGet

Staff PT+N 30

$165
  • Equates to $4.63 per day or $32.43 per week
  • 30-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Unlimited Neuron e-scooter & e-bike trips in the Brisbane rideable zone for up to 90 minutes every day
  • Pay-as-you-go for Beam, 13cabs, GoGet

Staff PT+B 30

$186
  • Equates to $5.30 per day or $37.10 per week
  • 30-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Unlimited Beam e-scooter & e-bike trips in the Brisbane rideable zone for up to 120 minutes every day
  • Pay-as-you-go for Neuron, 13cabs, GoGet

Staff PT+N+B 30

$215
  • Equates to $6.30 per day or $44.10 per week
  • 30-days access
  • Unlimited public transport trips in South East Queensland (excl. AirTrain between Eagle Junction and Airport)
  • Unlimited Neuron e-scooter & e-bike trips in the Brisbane rideable zone for up to 90 minutes per day
  • Unlimited Beam e-scooter & e-bike trips in the Brisbane rideable zone for up to 120 minutes per day
  • Pay-as-you-go for 13cabs, GoGet

The ODIN PASS Team

Dr Jake Whitehead

Chief Executive Officer

Jake is responsible for managing ODIN PASS, and the overall trial. He is an expert in e-mobility, leading international research on opportunities to support the uptake of these innovative technologies. Through ODIN PASS he aims to support the development of a fairer transport pricing model for the community.

Zachary Dwyer

Customer Support Lead

Zac is our customer support guru. He is the friendly face that is helping all our wonderful participants get started with ODIN PASS, providing technical support to troubleshoot problems when they arise, and taking on board feedback from users for future improvements to the service. He's excited to be working on this innovative MaaS project.

Co-funded by:

Technology provided by:

Frequently Asked Questions

Can anyone join ODIN PASS?

ODIN PASS is being run as a research project available exclusively to current students and staff at The University of Queensland. 

 

We hope the findings of this MaaS program will help to inform the rollout of these kinds of schemes more broadly across Brisbane, Queensland, Australia and the world! 

 

You are also required to be at least 18 years of age to participate in this trial, as outlined in our End User Licence Agreement.

 

If you are not a UQ student or staff member, stay tuned for more exciting news on MaaS in the near future!

I have applied to join, but not received a welcome email - how long should I wait?

Generally we aim to on-board new users within 24 hours. During the initial stages of this trial this may take longer as we approach user caps designed to give us enough time to analyse usage data, and understand what the sustainable pricing levels are.

 

You will receive an automated response to your application with the details of your application. If you do not receive an email it is likely there was a typo in your application – please re-apply.

 

If you have any questions, please contact us at: support@odinpass.com.au

Does ODIN PASS offer discounts to students?

Yes! We provide a range of offers only available to UQ students.  In order to receive these discounts you must apply to join using your UQ student email (@uq.net.au or @uqconnect.edu.au or student.uq.edu.au).

 

In fact, one of our main motivations in launching this MaaS program has been to explore a fairer form of transport pricing for students. We don’t think it’s fair that students who cannot afford to live close to campus must pay higher public transport costs.

 

That’s why ODIN PASS offers unlimited public transport, 7 days a week, any where in South East Queensland, for a fixed monthly cost – no matter how many zones you travel through.

I've downloaded the ODIN PASS app but how do I sign in and buy a monthly pass?

The ODIN PASS is available to download for free in the Apple App Store and Google Play Store.

 

As this MaaS program is being run as part of a research project, you must apply to join the program in order to create an account and be able to purchase a pass.

 

Please click here to fill out our short application form. You should receive a response to your application in 24 to 48 hours.

 

If you have any questions, please contact us at: support@odinpass.com.au

Translink’s go card ticketing system does not currently support the use of other devices, such as phones, for tapping on/off. While it is planned for this capability to be available in the future, it is unlikely to be rolled out during this MaaS trial.

 

As a consequence, we have worked together with Translink to develop a digital flash pass exclusively for ODIN PASS as an alternative to the go card ticketing system.

 

This digital ticket is what enables ODIN PASS to offer unlimited public transport as it is tied to an individual user, which we are unable to do via the current go card system. This digital ticket mimics a traditional paper ticket.

 

While this digital ticket must be booked through the app, there is no need to do anything when you get off the bus. This means no more forgetting to tap off and getting charged for travel you don’t make!

 

You can read more on the official ticketing advice issued by Translink here.

 

If you have any suggestions of how the digital ticket could be improved, please send us your thoughts at: support@odinpass.com.au

I bought a plan on ODIN PASS at 11:00 pm, when does the 30 day period begin?

The day on which you purchased your pass counts as Day 1. This is the same for Neuron passes purchased as part of an ODIN PASS plan.

 

For this reason, we recommend that you purchase your plan through ODIN PASS at the beginning of the day to maximise its value.

Am I locked into a contract? Will my pass automatically-renew each month?

In the ODIN PASS app we do not automatically renew your existing pass and you are not locked into any contract. This means you need to manually purchase each pass, which is prepaid for the month (30 days).

 

While in the future we may enable an auto-renew feature, this manual purchase approach has been adopted, as pricing may change over time, as part of the research trial. You will never be charged a different price for a plan, unless you manually purchase it yourself.

 

Through the app we do allow users to purchase their next pass, while their current pass is active. You can either choose to renew your current pass at the same price, or choose to purchase another pass that is on offer. This second pass will automatically be activated when your current pass expires.

What is your change of mind policy?

As this project is being run as a research trial, we have a very limited budget.

We incur a transaction fee for every purchase, and it is not possible for us to cover this cost out of budget.

We do not provide refunds for users that change their mind after purchasing a plan.

In certain circumstances we may provide pro-rata credit points to your account in extenuating circumstances e.g. under a government-mandated COVID isolation order, or if our app experiences a critical error. In these circumstances users will need to provide evidence to support their claim e.g. medical certificate, video of app error, etc.

Can I buy my next plan before my current plan expires?

Yes, in addition to your current plan, you can purchase one additional plan which will show in your account as ‘upcoming’ and automatically start after your current plan expires. This is possible up to 7 days before your current pass expires.

If you change your mind, we can process a refund, less transaction fees (2.5% of the purchase price).

Can I get a refund / credit if there is a COVID lockdown?

We are conscious that committing to a month-long plan at the current time can lead to concerns about what will happen if there is a lockdown.

 

While we are all hopeful we are not in the position of needing to lockdown, please be assured that if this occurs, users will receive a pro-rata credit for their active pass e.g. 7 lockdown days during an active pass would equate to a credit = 7/30 x PLAN RATE.

 

We will email users with further instructions if a lockdown occurs.

 

Please note that this credit will generally be available in the form of reward points, available to receive a discount of future pass purchases in the ODIN PASS app. 


It may take up to two weeks to process these credits.

Will the ODIN PASS app work perfectly?

We are continuously working on improving the app experience for ODIN PASS users.

 

The ODIN PASS app has been developed in partnership with Australian-based app developer Skedgo as a while label version of their publicly available TripGo app.

 

Working together with Skedgo, we try to identify and rectify any bugs in the app as soon as possible. That said, this is first and foremost a research project, so you can expect from time to time there may be small issues.

 

Developing an app that integrates multiple modes, and provides journey planning using multiple modes, is an incredibly tough task. Research and development is ongoing internationally to continue to improve the efficiency and accuracy of this process.

 

This research project will help to improve these kinds of apps going forward, but we kindly ask that you bear with us as we encounter different challenges throughout the MaaS program.

 

In all instances where you are experiencing problems, please contact us at support@odinpass.com.au and we will do our best to quickly resolve the issue.

Is ODIN PASS being run to make a profit?

While ODIN PASS has been setup as a commercial entity, this MaaS program is being run on a not-for-profit basis. Any surplus revenue generated through the program is reinvested straight back into the program to reduce prices for everyone and/or support the introduction of new transport modes and offers.

 

ODIN PASS is being run on a commercial basis as one of the primary research questions of the MaaS research project is to understand whether a sustainable business model exists for this new form of transport pricing.

How can I find out more about ODIN PASS?

To find out more about ODIN PASS and/or this Mobility as a Service research project at The University of Queensland, please contact us at: support@odinpass.com.au

Who is funding this Mobility as a Service program?

This research project is being co-funded by the Queensland Department of Transport and Main Roads (TMR), and The University of Queensland, as part of an iMOVE research project.

How much does it cost to join ODIN PASS?

It is free to join ODIN PASS and use the basic journey planner functions.

 

We offer a range of different monthly bundles, with our latest offers shown above on this website.

I'm having some problems using ODIN PASS, who should I contact?

We’re sorry to hear this. Please bear with us as we are conducting a research project so there may be occasional hiccups.

 

Please get in contact with our Customer Support team at support@odinpass.com.au and we will try to resolve the issue ASAP!

Is it really unlimited? What's your fair use policy?

ODIN PASS is trialling a brand new concept of moving away from PAYG pricing for transport, and testing how unlimited subscriptions can work.

ODIN PASS has to pay all transport providers for the cost of transport services used by its members. As a result, if the cost of booked transport by our members exceeds the subscription payments collected, we must subsidise the difference out of our own budget.

Since ODIN PASS is being run as a research trial at The University of Queensland, we have a limited budget for filling this gap. From time to time, this may mean we need to pause the accounts of high-spending users until we adjust pricing, and/or have more data to welcome those members back into the program.

If your account is scheduled to be paused, you will be contacted in advance. You will also have access to your pass for the remainder of your active subscription.

As a general rule, your usage would need to be at least double the average spend. As far as possible we are trying our best to avoid pausing accounts. In some cases, however, it is unavoidable and the only option that will allow us to avoid needing to end the trial early.

Thanks for your understanding, and if you have any questions, please contact us at: support@odinpass.com.au