What's included

ODIN PASS is being run as a research project available exclusively to current students and staff at The University of Queensland. 

We hope the findings of this MaaS program will help to inform the rollout of these kinds of schemes more broadly across Brisbane, Queensland, Australia and the world! 

You are also required to be at least 18 years of age to participate in this trial, as outlined in our End User Licence Agreement.

If you are not a UQ student or staff member, stay tuned for more exciting news on MaaS in the near future!

Generally we aim to on-board new users within 24 hours. During the initial stages of this trial this may take longer as we approach user caps designed to give us enough time to analyse usage data, and understand what the sustainable pricing levels are.

You will receive an automated response to your application with the details of your application. If you do not receive an email it is likely there was a typo in your application – please re-apply.

If you have any questions, please contact us at: support@odinpass.com.au

Yes! We provide a range of offers only available to UQ students.  In order to receive these discounts you must apply to join using your UQ student email (@uq.net.au or @uqconnect.edu.au or student.uq.edu.au).

In fact, one of our main motivations in launching this MaaS program has been to explore a fairer form of transport pricing for students. We don’t think it’s fair that students who cannot afford to live close to campus must pay higher public transport costs.

That’s why ODIN PASS offers unlimited public transport, 7 days a week, any where in South East Queensland, for a fixed monthly cost – no matter how many zones you travel through.

The ODIN PASS is available to download for free in the Apple App Store and Google Play Store.

As this MaaS program is being run as part of a research project, you must apply to join the program in order to create an account and be able to purchase a pass.

Please click here to fill out our short application form. You should receive a response to your application in 24 to 48 hours.

If you have any questions, please contact us at: support@odinpass.com.au

While this digital ticket must be booked through the app, there is no need to do anything when you get off the bus. This means no more forgetting to tap off and getting charged for travel you don’t make!

The day on which you purchased your pass counts as Day 1. This is the same for Neuron passes purchased as part of an ODIN PASS plan.

For this reason, we recommend that you purchase your plan through ODIN PASS at the beginning of the day to maximise its value.

In the ODIN PASS app we do not automatically renew your existing pass and you are not locked into any contract. This means you need to manually purchase each pass, which is prepaid for the month (30 days).

While in the future we may enable an auto-renew feature, this manual purchase approach has been adopted, as pricing may change over time, as part of the research trial. You will never be charged a different price for a plan, unless you manually purchase it yourself.

Through the app we do allow users to purchase their next pass, while their current pass is active. You can either choose to renew your current pass at the same price, or choose to purchase another pass that is on offer. This second pass will automatically be activated when your current pass expires.

As this project is being run as a research trial, we have a very limited budget.

We incur a transaction fee for every purchase, and it is not possible for us to cover this cost out of budget.

We do not provide refunds for users that change their mind after purchasing a plan.

In certain circumstances we may provide pro-rata credit points to your account in extenuating circumstances e.g. under a government-mandated COVID isolation order, or if our app experiences a critical error. In these circumstances users will need to provide evidence to support their claim.

We will also provide pro-rata credit points as compensation during COVID lockdowns, but not outside of government-mandated lockdowns.

Yes, in addition to your current plan, you can purchase one additional plan which will show in your account as ‘upcoming’ and automatically start after your current plan expires. This is possible up to 7 days before your current pass expires.

If you change your mind, we can process a refund, less transaction fees (2.5% of the purchase price).

We are conscious that committing to a month-long plan at the current time can lead to concerns about what will happen if there is a lockdown.

While we are all hopeful we are not in the position of needing to lockdown, please be assured that if this occurs, users will receive a pro-rata credit for their active pass e.g. 7 lockdown days during an active pass would equate to a credit = 7/30 x PLAN RATE.

We will email users with further instructions if a lockdown occurs.

Please note that this credit will generally be available in the form of reward points, available to receive a discount of future pass purchases in the ODIN PASS app. 

It may take up to two weeks to process these credits.

We are continuously working on improving the app experience for ODIN PASS users.

The ODIN PASS app has been developed in partnership with Australian-based app developer Skedgo as a while label version of their publicly available TripGo app.

Working together with Skedgo, we try to identify and rectify any bugs in the app as soon as possible. That said, this is first and foremost a research project, so you can expect from time to time there may be small issues.

Developing an app that integrates multiple modes, and provides journey planning using multiple modes, is an incredibly tough task. Research and development is ongoing internationally to continue to improve the efficiency and accuracy of this process.

This research project will help to improve these kinds of apps going forward, but we kindly ask that you bear with us as we encounter different challenges throughout the MaaS program.

In all instances where you are experiencing problems, please contact us at support@odinpass.com.au and we will do our best to quickly resolve the issue.

While ODIN PASS has been setup as a commercial entity, this MaaS program is being run on a not-for-profit basis. Any surplus revenue generated through the program is reinvested straight back into the program to reduce prices for everyone and/or support the introduction of new transport modes and offers.

ODIN PASS is being run on a commercial basis as one of the primary research questions of the MaaS research project is to understand whether a sustainable business model exists for this new form of transport pricing.

To find out more about ODIN PASS and/or this Mobility as a Service research project at The University of Queensland, please contact us at: support@odinpass.com.au

This research project is being co-funded by the Queensland Department of Transport and Main Roads (TMR), and The University of Queensland, as part of an iMOVE research project.

It is free to join ODIN PASS and use the basic journey planner functions.

We offer a range of different monthly bundles, with our latest offers shown above on this website.

We’re sorry to hear this. Please bear with us as we are conducting a research project so there may be occasional hiccups.

Please get in contact with our Customer Support team at support@odinpass.com.au and we will try to resolve the issue ASAP!

ODIN PASS is trialling a brand new concept of moving away from PAYG pricing for transport, and testing how unlimited subscriptions can work.

ODIN PASS has to pay all transport providers for the cost of transport services used by its members. As a result, if the cost of booked transport by our members exceeds the subscription payments collected, we must subsidise the difference out of our own budget.

Since ODIN PASS is being run as a research trial at The University of Queensland, we have a limited budget for filling this gap. From time to time, this may mean we need to pause the accounts of high-spending users until we adjust pricing, and/or have more data to welcome those members back into the program.

If your account is scheduled to be paused, you will be contacted in advance. You will also have access to your pass for the remainder of your active subscription.

As a general rule, your usage would need to be at least double the average spend. As far as possible we are trying our best to avoid pausing accounts. In some cases, however, it is unavoidable and the only option that will allow us from finishing the trial early.

Thanks for your understanding, and if you have any questions, please contact us at: support@odinpass.com.au